FAQ - IMMERSIA LAVAL

Find answers to your questions about Immersia's Laval location

Is the venue accessible for people with reduced mobility?

Being on the 2nd floor of a building without an elevator in our Laval location, we don’t have adapted access for people with reduced mobility. Our Boisbriand location though is accessible for people with reduced mobility.

Are we really locked in the rooms?

No, in case of an emergency, you can always exit at your own will. (Doesn’t count as an escape though!!) And for goodness sake go to the bathroom before starting (We will keep them very clean, promise).

What does the escape rate really mean?

The escape rate displayed for each scenario provides an indication of the difficulty level you will face. It’s important to note that for all scenarios except for “The Forgotten Station” the success rate is based on a successful exit with the use of 5 clues or less. In these games, we don’t enforce a limit for clues you can ask. But for statistical purposes, we exclude those that required more clues to get a picture that’s comparable with other escape venues.

For the Forgotten Station, because of the specific nature of the scenario, a successful escape is considered when 2 of the 3 missions have been successfully completed by either teams if played competitively. If played in regular mode, the team has to complete 2 of the 3 missions as well.

The escape rates you see take into account the last 90 days from when the update is posted.

Are there any live actors in your scenarios?

We do not feature live actors in Laval location scenarios. Some scenarios in our Boisbriand location will feature live actors. They will never get in direct physical contact with the participants though.

How much does this escape thing cost?

The regular rate for an escape game experience is $28.99 per person plus tax. On Tuesdays and Wednesdays, the regular rate is $26.99 per person plus tax. Finally, children 17 and under can play for $21.99 plus tax at all times.

What is a "Platinum" Scenario?

In our Boisbriand branch, there are scenarios considered “platinum”. These scenarios have a higher production value and scope than our other scenarios. For example, “The Grand Immersia Hotel” is a “platinum” scenario. An additional fee of $2 per person is required for these scenarios.

Do you have any specials?

For one, you pay only $14,50 if it’s your birthday! We also feature promotional codes and other seasonal specials. Like our Facebook page or register to our newsletter in order to get the latest information and deals.

Can children take part in the escape game experience?

Yes, kids and teens have taken part in this experience and they loved it. It can cause some minimal jump scares, nothing too hardcore. We strongly recommend that kids 13 and under be accompanied by an adult.

Is the experience free for young children?

The experience is free for children 9 and under when accompanied by at least 2 paid players in our Laval location and 3 paid players in our Boisbriand location. Otherwise the 17 and under rate will apply.

Can I go Rambo style and take on the challenge by myself?

Unfortunately, we require a minimum of 2 participants in our Laval location and 3 participants in our Boisbriand location.

I would like to do a scenario with 42 of my friends, is this possible?

In order to ensure that everyone enjoys their experience, the maximum number of players allowed in a single scenario is 6 in our Laval location and 8 in our Boisbriand location. But, for special group prices, please visit our team building and special groups page or call us at 450-687-3888

We are a group of 3 people, will there be another group joined with ours?

No, your reservation ensures that you enjoy a private experience.

How can I reserve my spot at Immersia?

You can book online directly on our website by going on the section Book Now. You will have access to our availabilities in real time. If you have questions before booking you can give us a call at 450-687-3888.

When I book online, do I have to pay right away for my booking?

At this point, we don’t accept online payments except for gift certificates. You will pay once on site the day of your activity.

Are all your scenarios bilingual?

Our scenarios are available in French and English. During the booking process, you will be required to indicate your language of preference for the scenario and the interaction with our team.

Can I bring my cell phone in the room?

We are perfectly aware that being separated from your phone for one hour can be difficult, so you can go in with it. But we want to point out that your phone can ruin the immersion and the overall experience, so we strongly suggest that you leave your personal belongings in one of our lockers!

I would like to organize a team building activity with my colleagues, how does it work?

We invite you to visit our team building page. For more details, you can send us an e-mail at info@immersia.ca or call us at 450-687-3888.

Do I get a rebate if it’s my birthday?

With the following supporting documents: Passport, birth certificate, library card and fishing permit, only then will we allow a $14.50 plus tax entry fee to the birthday boy or girl… (All kidding aside, only one valid ID will be ok and we know people like to celebrate one week early or stretch the celebration an additional week… We’ll allow the rebate for these people as well.)

***Only one birthday special per group even if it’s everyone’s birthday.

How does the competitive scenario differentiate from the other scenarios?

Only available in our Laval location, the competitive scenario is different in many ways…

  • First of all, your group will be divided in 2 teams
  • Each team will be in a different room that is designed the exact same way.
  • You will have 3 missions to complete with a maximum of 20 minutes to complete each of them.
  • The team that completes more missions first will be declared the winner.
  • It’s possible throughout the course of the experience to compare progress between both teams.
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