FAQ - IMMERSIA

Find answers to the most requested questions

FAQ Covid-19

With the current pandemic situation, have you taken any specific sanitary measures?

Absolutely and you can access the updated detail of these measures by clicking here.

I would like to come with my friends, but we don't live at the same address, is it possible?

Public health allows us to welcome groups in the maximum alert zone (red zone). On the other hand, all the participants in the group must come from the same address, WITHOUT EXCEPTION.

If I don't have a mask can I still participate?

Wearing a mask is mandatory at Immersia during the entirety of your visit. If you don’t have your own, we have disposable and reusable masks available for sale on site.

Do we have to maintain a distance of 2m between each other in your scenarios?

With the mandatory mask, and the fat that we only accept groups with participants residing at the same address, it is tolerated that the 2m rule is not respected at all times during an escape game. However, we ask you to maintain 2m with our employees at all times.

Are your scenarios disinfected regularly?

Yes, they are disinfected systematically between each group with the help of a sprayer which sends an organic disinfectant product which kills viruses at 99.9% .

Do you accept cash payments?

No cash will be accepted on site. For the period that we will be operating in the red zone alert, payments will be made by credit card online at the time of booking. Certain exceptions apply (Gift cards, escape passport, etc.)

FAQ Laval & Boisbriand

Is the venue accessible for people with reduced mobility?

Being on the 2nd floor of a building without an elevator in our Laval location, we don’t have adapted access for people with reduced mobility. Our Boisbriand location though is accessible for people with reduced mobility. Please note that certain portions of our scenarios will not be accessible, but it’s still possible to participate.

Are we really locked in the rooms?

No, in case of an emergency, you can always exit at your own will. (Doesn’t count as an escape though!!) And for goodness sake go to the bathroom before starting (We will keep them very clean, promise).

What does the escape rate really mean?

The escape rate displayed for each scenario provides an indication of the difficulty level you will face. It’s important to note that for all scenarios except for “The Forgotten Station” the success rate is based on a successful exit with the use of 5 clues or less. In these games, we don’t enforce a limit for clues you can ask. But for statistical purposes, we exclude those that required more clues to get a picture that’s comparable with other escape venues.

For the Forgotten Station, because of the specific nature of the scenario, a successful escape is considered when 2 of the 3 missions have been successfully completed by either teams if played competitively. If played in regular mode, the team has to complete 2 of the 3 missions as well.

The escape rates you see take into account the last 90 days from when the update is posted.

Are there any live actors in your scenarios?

We do not feature live actors in Laval location scenarios. Some scenarios in our Boisbriand location will feature live actors. They will never get in direct physical contact with the participants though.

How much does this escape thing cost in Laval?

The regular rate for an escape game experience in Laval is $28.99 per person plus tax. For teens 12 to 17 years old, the rate is $24.99 per person plus tax. Finally, children 8 to 11 years old can play for $18.99 per person plus tax.

How much does this escape thing cost in Boisbriand?

The regular rate for an escape game experience in Boisbriand is $30.99 per person plus tax. For teens 12 to 17 years old, the rate is $24.99 per person plus tax. Finally, children 8 to 11 years old can play for $18.99 per person plus tax.

Do you have any specials?

For one, you get 50% off the regular rate if it’s your birthday!

You can save 30% with the purchase of the Escape Passport. You will get an adult entry at Immersia, Escaparium and SOS Aventures. All the details at: www.immersia.ca/en/passport

Like our Facebook page or register to our newsletter in order to get the latest information and deals. We also feature promotional codes and other seasonal specials.

Can children take part in the escape game experience?

Yes, kids and teens have taken part in this experience and they loved it. It is mandatory for groups of children 13 years old and under to be accompanied by at least 1 adult.

Is the experience free for young children?

The experience is free for children 7 and under when accompanied by at least the minimum number of paid players required for the scenario. Otherwise, the children rate will apply.

Can I go Rambo style and take on the challenge by myself?

During COVID-19, all of our scenarios feature a minimum of 2 people.

What is the maximum number of players recommended for a booking?

The maximum amount of players recommended can vary based on the scenario. Usually the maximum will be between 5 and 8 players. Our experiences are designed in order to be optimal if your group is somewhere between the recommended minimum and maximum. The space available and the amount of elements to accomplish are the two main factors. During COVID-19, we ask that you form groups that don’t exceed the maximum recommended.

I would like to do a scenario with 42 of my friends, is this possible?

In order to ensure that everyone enjoys their experience, it is recommended not to go over the maximum number of players based on the scenario you choose. But, for special group prices, please visit our team building and special groups page or call us at 450-687-3888

We are a group of 3 people, will there be another group joined with ours?

No, your reservation ensures that you enjoy a private experience.

How can I reserve my spot at Immersia?

You can book online directly on our website by going on the section Book Now. You will have access to our availabilities in real time. If you have questions before booking you can give us a call at 450-687-3888.

When I book online, do I have to pay right away for my booking?

Exceptionally in the red zone alert, payment for reservations will be made online at the time of booking.

Are all your scenarios bilingual?

Our scenarios are available in French and English. During the booking process, you will be required to indicate your language of preference for the scenario and the interaction with our team.

Can I bring my cell phone in the room?

We are perfectly aware that being separated from your phone for one hour can be difficult, so you can go in with it. But we want to point out that your phone can ruin the immersion and the overall experience, so we strongly suggest that you leave your personal belongings in one of our lockers!

I would like to organize a team building activity with my colleagues, how does it work?

We invite you to visit our team building page. For more details, you can send us an e-mail at info@immersia.ca or call us at 450-687-3888.

Do I get a rebate if it’s my birthday?

With the following supporting documents: Passport, birth certificate, library card and fishing permit, only then will we allow he birthday boy or girl to get 50% off the regular price… (All kidding aside, only one valid ID will be ok and we know people like to celebrate one week early or stretch the celebration an additional week… We’ll allow the rebate for these people as well.)

***Only one birthday special per group even if it’s everyone’s birthday.

How does the competitive scenario differentiate from the other scenarios?

Only available in our Laval location, the competitive scenario is different in many ways…

  • First of all, your group will be divided in 2 teams
  • Each team will be in a different room that is designed the exact same way.
  • You will have 3 missions to complete with a maximum of 20 minutes to complete each of them.
  • The team that completes more missions first will be declared the winner.
  • It’s possible throughout the course of the experience to compare progress between both teams.

Why is the Salutem Medicina Institute scenario in Boisbriand 16 years old and over?

The scenario contains images of blood, gore and violence as well as moments that could be considered traumatizing for those that are more easily triggered.

Can someone under 16 years old play the Salutem Medicina Institute scenario in Boisbriand?

Kids 11 and under will not be admitted in this scenario. For those between 12 and 15, we will allow entry only if a parent is also present in the scenario with them and fully aware of the warnings.

Close ()