FAQ - IMMERSIA

Find answers to your questions about Immersia's Laval and Boisbriand locations

Is the venue accessible for people with reduced mobility?

Being on the 2nd floor of a building without an elevator in our Laval location, we don’t have adapted access for people with reduced mobility. Our Boisbriand location though is accessible for people with reduced mobility. Please note that certain portions of our scenarios will not be accessible, but it’s still possible to participate.

With the Coronavirus situation currently happening, is Immersia Escape Games still open?

Immersia continues operating normally, but takes the situation extremely seriously in order to prevent further spread of the virus. Since our beginning, we already had processes in place that assured that the place was clean at all times. That being said, additional measures and policies have been put in place in order to face this virus until the situation goes back to normal.

  • – Our game masters will be disinfecting a broader portion of elements manipulated by players between each group.
  • – Game masters must wash their hands with soap and water between each group.
  • – Clients will be required to wash their hands with soap and water before they start the game.
  • – Best practice about hand washing will be displayed clearly in our bathrooms.
  • – If you have flu like symptoms on the day of your escape game activity, we encourage you to stay home and call us if you need to cancel your appointment.

Are we really locked in the rooms?

No, in case of an emergency, you can always exit at your own will. (Doesn’t count as an escape though!!) And for goodness sake go to the bathroom before starting (We will keep them very clean, promise).

What does the escape rate really mean?

The escape rate displayed for each scenario provides an indication of the difficulty level you will face. It’s important to note that for all scenarios except for “The Forgotten Station” the success rate is based on a successful exit with the use of 5 clues or less. In these games, we don’t enforce a limit for clues you can ask. But for statistical purposes, we exclude those that required more clues to get a picture that’s comparable with other escape venues.

For the Forgotten Station, because of the specific nature of the scenario, a successful escape is considered when 2 of the 3 missions have been successfully completed by either teams if played competitively. If played in regular mode, the team has to complete 2 of the 3 missions as well.

The escape rates you see take into account the last 90 days from when the update is posted.

Are there any live actors in your scenarios?

We do not feature live actors in Laval location scenarios. Some scenarios in our Boisbriand location will feature live actors. They will never get in direct physical contact with the participants though.

How much does this escape thing cost in Laval?

The regular rate for an escape game experience in Laval is $28.99 per person plus tax. For teens 12 to 17 years old, the rate is $24.99 per person plus tax. Finally, children 8 to 11 years old can play for $18.99 per person plus tax.

Please note that all year on Saturdays and Sundays as well as all week long during the summer schedule, if you book for a starting time prior to 11am, there’s a 3$ rebate per participant.

How much does this escape thing cost in Boisbriand?

The regular rate for an escape game experience in Boisbriand is $30.99 per person plus tax. For teens 12 to 17 years old, the rate is $24.99 per person plus tax. Finally, children 8 to 11 years old can play for $18.99 per person plus tax.

Please note that all year on Saturdays and Sundays as well as all week long during the summer schedule, if you book for a starting time prior to 11am, there’s a 3$ rebate per participant.

Do you have any specials?

For one, you get 50% off the regular rate if it’s your birthday! We also feature promotional codes and other seasonal specials.

Additionally, all year on Saturdays and Sundays as well as all week long during the summer schedule, if you book for a starting time prior to 11am, there’s a 3$ rebate per participant.

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Can children take part in the escape game experience?

Yes, kids and teens have taken part in this experience and they loved it. It is mandatory for groups of children 13 years old and under to be accompanied by at least 1 adult.

Is the experience free for young children?

The experience is free for children 7 and under when accompanied by at least the minimum number of paid players required for the scenario. Otherwise, the children rate will apply.

Can I go Rambo style and take on the challenge by myself?

Each scenario has a minimum number of players required. The minimum can be 2 or 3 people based on the scenario and must be respected when you book your spot. An additional charge of $5 per person applies if you wish to play under the required minimum.

What is the maximum number of players recommended for a booking?

Just like the minimum number, the maximum amount of players recommended can vary based on the scenario. Usually the maximum will be between 6 and 8 players. Our experiences are designed in order to be optimal if your group is somewhere between the recommended minimum and maximum. The space available and the amount of elements to accomplish are the two main factors. If you wish to exceed the maximum recommended, it’s possible that your experience may not be optimal.

I would like to do a scenario with 42 of my friends, is this possible?

In order to ensure that everyone enjoys their experience, it is recommended not to go over the maximum number of players based on the scenario you choose. But, for special group prices, please visit our team building and special groups page or call us at 450-687-3888

We are a group of 3 people, will there be another group joined with ours?

No, your reservation ensures that you enjoy a private experience.

How can I reserve my spot at Immersia?

You can book online directly on our website by going on the section Book Now. You will have access to our availabilities in real time. If you have questions before booking you can give us a call at 450-687-3888.

When I book online, do I have to pay right away for my booking?

At this point, we don’t accept online payments except for gift certificates. You will pay once on site the day of your activity.

Are all your scenarios bilingual?

Our scenarios are available in French and English. During the booking process, you will be required to indicate your language of preference for the scenario and the interaction with our team.

Can I bring my cell phone in the room?

We are perfectly aware that being separated from your phone for one hour can be difficult, so you can go in with it. But we want to point out that your phone can ruin the immersion and the overall experience, so we strongly suggest that you leave your personal belongings in one of our lockers!

I would like to organize a team building activity with my colleagues, how does it work?

We invite you to visit our team building page. For more details, you can send us an e-mail at info@immersia.ca or call us at 450-687-3888.

Do I get a rebate if it’s my birthday?

With the following supporting documents: Passport, birth certificate, library card and fishing permit, only then will we allow he birthday boy or girl to get 50% off the regular price… (All kidding aside, only one valid ID will be ok and we know people like to celebrate one week early or stretch the celebration an additional week… We’ll allow the rebate for these people as well.)

***Only one birthday special per group even if it’s everyone’s birthday.

How does the competitive scenario differentiate from the other scenarios?

Only available in our Laval location, the competitive scenario is different in many ways…

  • First of all, your group will be divided in 2 teams
  • Each team will be in a different room that is designed the exact same way.
  • You will have 3 missions to complete with a maximum of 20 minutes to complete each of them.
  • The team that completes more missions first will be declared the winner.
  • It’s possible throughout the course of the experience to compare progress between both teams.
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