FREQUENTLY ASKED QUESTIONS

Find answers to the most requested questions

FAQ Remote Escape Games

What is the Difference Between a Remote Escape Game and an Online Escape Game?

A remote escape game is a live Zoom experience in which you communicate with a character who will be physically in the room with a camera that will allow you to see the whole experience from their perspective.

An online escape game is a point and click adventure video game experience. You will be navigating in a gaming environment that primarily uses 360 degree imagery.

In both cases you will have to solve puzzles using the clues you will find within the game environment.

The price for a remote escape game is for a maximum of 4 connections, but I don't need that many, is this normal?

This is normal, the minimum price to make a reservation is based on a maximum of 4 connections. One (1) connection is actually the equivalent of one computer on Zoom. Additional charges apply for extra connections.

Can we be several people around a computer to participate in a remote escape game?

Yes, it is possible to have several participants around a computer. We recommend in order to have an optimal experience a maximum of two participants per computer and a maximum of eight participants in total for a reservation.

We are a group of more than 8 people and would like to book a remote escape experience, is it possible?

Yes it’s possible. We invite you to contact us by phone at 450-687-3888 or by email at info@immersia.ca to discuss the possibilities depending on the size of your group.

Do I need specific computer equipment in order to participate in a remote escape game?

It is essential to have access to a computer or a laptop in order to have an optimal experience. You must have the Zoom application installed on your computer. A stable high speed internet connection is also required. If you use computer equipment provided by your employer or use their internet network, some features in our experience may not be accessible due to restrictions in your employer’s network settings. Please contact us to perform a connection test prior to your booking if this could be a risk.

Is there a host during the remote escape game experience?

You will be accompanied throughout the experience. Before the actual start of the game in order to ensure that all participants are properly setup and understand how it works. Then your avatar (Yes, he is a human being) will take over and be your eyes and hands throughout the experience.

What is the success rate of remote escape games?

The remote escape game experience differs slightly from our on location experiences. We do not tabulate success rates for remote games. See it more as a show where your participation in the story and your contribution to solving all of the puzzles is essential for you to see the final outcome. Depending on your level, the avatar can subtly help you through the different puzzles so that you can progress at a pace that will allow you to fully enjoy the scenario until the end.

Booking times are shown in what time zone?

Our time zone is Eastern Standard Time (Montreal, Toronto, New York). Please take note of this when making your reservation.

Prices are in what currency?

Prices are in Canadian Dollar.

Can we book a remote escape game experience after the Quebec curfew?

Yes it is possible to book a remote escape experience passed curfew. Check out our booking calendar to see all available time slots.

FAQ Online Escape Games

What is the Difference Between an Online Escape Game and a Remote Escape Game?

An online escape game is a point and click adventure video game experience. You will be navigating in a gaming environment that primarily uses 360 degree imagery.

A remote escape game is a live Zoom experience in which you communicate with a character who will be physically in the room with a camera that will allow you to see the whole experience from their perspective.

In both cases you will have to solve puzzles using the clues you will find within the game environment.

If more than one person wants to participate in an online escape game, will each person have to pay $19.99?

No, you only have to pay once for the party to play together in the same game.

We are a group of more than 6 people and would like to buy an escape game online, is it possible?

Yes it’s possible. We invite you to contact us by phone at 450-687-3888 or by email at info@immersia.ca to discuss the possibilities depending on the size of your group.

Do I need specific computer equipment in order to participate in an online escape game?

It is essential to have access to a computer or a laptop in order to have an optimal experience. We also recommend that if you are many players participating to have access to a conference platform such as Zoom.

Is there a host during the online escape game experience?

For online escape game experiences, there is no live host. But you will be guided by a tutorial at the start of the game in order to fully understand the game mechanics.

Do I need to make a reservation for online escape games?

No, as soon as you have completed your purchase, you will instantly get the link to access the game by email. You can start the game whenever you want.

Prices are in what currency?

Prices are in Canadian Dollar.

If I have already played The Forgotten Station in an Immersia location, is the online game the same?

Approximately 75% of the elements of the original game are carried over into this version. So it is likely that you have seen a number of the puzzles already.

FAQ Covid-19

Are your Laval and Boisbriand locations open to the public?

Following an update to the decree on December 17th 2020, all entertainment centres including escape games must be closed to the public while in the “Red Zone”. We will however offer to experience our remote escape games during this period.

I would like to come with members of my family and we reside at the same address, is it possible?

Following an update to the decree on December 17th 2020, all entertainment centres including escape games must be closed to the public while in the “Red Zone”. This also includes those that reside at the same address unfortunately.

With the current pandemic situation, have you taken any specific sanitary measures?

Absolutely and you can access the updated detail of these measures by clicking here.

If I don't have a mask can I still participate?

Wearing a mask is mandatory at Immersia during the entirety of your visit. If you don’t have your own, we have disposable and reusable masks available for sale on site.

Do we have to maintain a distance of 2m between each other in your scenarios?

With the mandatory mask, it is tolerated that the 2m rule is not respected at all times during an escape game. However, we ask you to maintain 2m with our employees at all times.

(This measure applies only in the green, yellow and orange zone)

Are your scenarios disinfected regularly?

Yes, they are disinfected systematically between each group with the help of a sprayer which sends an organic disinfectant product which kills viruses at 99.9% .

Do you accept cash payments?

No cash will be accepted on site. For the period that we will be operating in the red zone alert, payments will be made by credit card online at the time of booking. Certain exceptions apply (Gift cards, escape passport, etc.)

FAQ Laval & Boisbriand

Is the venue accessible for people with reduced mobility?

Being on the 2nd floor of a building without an elevator in our Laval location, we don’t have adapted access for people with reduced mobility. Our Boisbriand location though is accessible for people with reduced mobility. Please note that certain portions of our scenarios will not be accessible, but it’s still possible to participate.

Are we really locked in the rooms?

No, in case of an emergency, you can always exit at your own will. (Doesn’t count as an escape though!!) And for goodness sake go to the bathroom before starting (We will keep them very clean, promise).

What does the escape rate really mean?

The escape rate displayed for each scenario provides an indication of the difficulty level you will face. It’s important to note that for all scenarios except for “The Forgotten Station” the success rate is based on a successful exit with the use of 5 clues or less. In these games, we don’t enforce a limit for clues you can ask. But for statistical purposes, we exclude those that required more clues to get a picture that’s comparable with other escape venues.

For the Forgotten Station, because of the specific nature of the scenario, a successful escape is considered when 2 of the 3 missions have been successfully completed by either teams if played competitively. If played in regular mode, the team has to complete 2 of the 3 missions as well.

The escape rates you see take into account the last 90 days from when the update is posted.

Are there any live actors in your scenarios?

We do not feature live actors in Laval location scenarios. Some scenarios in our Boisbriand location will feature live actors. They will never get in direct physical contact with the participants though.

How much does this escape thing cost in Laval?

The regular rate for an escape game experience in Laval is $28.99 per person plus tax. For teens 12 to 17 years old, the rate is $24.99 per person plus tax. Finally, children 8 to 11 years old can play for $18.99 per person plus tax.

How much does this escape thing cost in Boisbriand?

The regular rate for an escape game experience in Boisbriand is $30.99 per person plus tax. For teens 12 to 17 years old, the rate is $24.99 per person plus tax. Finally, children 8 to 11 years old can play for $18.99 per person plus tax.

Do you have any specials?

For one, you get 50% off the regular rate if it’s your birthday!

You can save 30% with the purchase of the Escape Passport. You will get an adult entry at Immersia, Escaparium and SOS Aventures. All the details at: www.immersia.ca/en/passport

Like our Facebook page or register to our newsletter in order to get the latest information and deals. We also feature promotional codes and other seasonal specials.

Can children take part in the escape game experience?

Yes, kids and teens have taken part in this experience and they loved it. It is mandatory for groups of children 13 years old and under to be accompanied by at least 1 adult.

Is the experience free for young children?

The experience is free for children 7 and under when accompanied by at least the minimum number of paid players required for the scenario. Otherwise, the children rate will apply.

Can I go Rambo style and take on the challenge by myself?

During COVID-19, all of our scenarios feature a minimum of 2 people.

What is the maximum number of players recommended for a booking?

The maximum amount of players recommended can vary based on the scenario. Usually the maximum will be between 5 and 8 players. Our experiences are designed in order to be optimal if your group is somewhere between the recommended minimum and maximum. The space available and the amount of elements to accomplish are the two main factors. During COVID-19, we ask that you form groups that don’t exceed the maximum recommended.

I would like to do a scenario with 42 of my friends, is this possible?

In order to ensure that everyone enjoys their experience, it is recommended not to go over the maximum number of players based on the scenario you choose. But, for special group prices, please visit our team building and special groups page or call us at 450-687-3888

We are a group of 3 people, will there be another group joined with ours?

No, your reservation ensures that you enjoy a private experience.

How can I reserve my spot at Immersia?

You can book online directly on our website by going on the section Book Now. You will have access to our availabilities in real time. If you have questions before booking you can give us a call at 450-687-3888.

When I book online, do I have to pay right away for my booking?

Exceptionally in the red zone alert, payment for reservations will be made online at the time of booking.

Are all your scenarios bilingual?

Our scenarios are available in French and English. During the booking process, you will be required to indicate your language of preference for the scenario and the interaction with our team.

Can I bring my cell phone in the room?

We are perfectly aware that being separated from your phone for one hour can be difficult, so you can go in with it. But we want to point out that your phone can ruin the immersion and the overall experience, so we strongly suggest that you leave your personal belongings in one of our lockers!

I would like to organize a team building activity with my colleagues, how does it work?

We invite you to visit our team building page. For more details, you can send us an e-mail at info@immersia.ca or call us at 450-687-3888.

Do I get a rebate if it’s my birthday?

With the following supporting documents: Passport, birth certificate, library card and fishing permit, only then will we allow he birthday boy or girl to get 50% off the regular price… (All kidding aside, only one valid ID will be ok and we know people like to celebrate one week early or stretch the celebration an additional week… We’ll allow the rebate for these people as well.)

***Only one birthday special per group even if it’s everyone’s birthday.

How does the competitive scenario differentiate from the other scenarios?

Only available in our Laval location, the competitive scenario is different in many ways…

  • First of all, your group will be divided in 2 teams
  • Each team will be in a different room that is designed the exact same way.
  • You will have 3 missions to complete with a maximum of 20 minutes to complete each of them.
  • The team that completes more missions first will be declared the winner.
  • It’s possible throughout the course of the experience to compare progress between both teams.

Why is the Salutem Medicina Institute scenario in Boisbriand 16 years old and over?

The scenario contains images of blood, gore and violence as well as moments that could be considered traumatizing for those that are more easily triggered.

Can someone under 16 years old play the Salutem Medicina Institute scenario in Boisbriand?

Kids 11 and under will not be admitted in this scenario. For those between 12 and 15, we will allow entry only if a parent is also present in the scenario with them and fully aware of the warnings.

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