FREQUENTLY ASKED QUESTIONS

Being on the 2^nd floor of a building without an elevator in our Laval location, we don’t have adapted access for people with reduced mobility. Our Boisbriand location though is accessible for people with reduced mobility. Please note that certain portions of our scenarios will not be accessible, but it’s still possible to participate.

No, in case of an emergency, you can always exit at your own will. (Doesn’t count as an escape though!!) And for goodness sake go to the bathroom before starting (We will keep them very clean, promise).

The escape rate displayed for each scenario provides an indication of the difficulty level you will face. The success rate is based on a successful exit with the use of 5 clues or less. In these games, we don’t enforce a limit for clues you can ask. But for statistical purposes, we exclude those that required more clues to get a picture that’s more representative.

We do not feature live actors in Laval location scenarios. Some scenarios in our Boisbriand location will feature live actors. They will never get in direct physical contact with the participants though.

Like our Facebook page or register to our newsletter in order to get the latest information and deals. We also feature promotional codes and other seasonal specials.

Yes, kids and teens have taken part in this experience and they loved it. It is mandatory for groups of children 13 years old and under to be accompanied by at least 1 adult.

The experience is free for children 7 and under when accompanied by at least the minimum number of paid players required for the scenario. Otherwise, the children rate will apply.

During COVID-19, all of our scenarios feature a minimum of 2 people.

The maximum amount of players recommended can vary based on the scenario. Usually the maximum will be between 5 and 8 players. Our experiences are designed in order to be optimal if your group is somewhere between the recommended minimum and maximum. The space available and the amount of elements to accomplish are the two main factors. During COVID-19, we ask that you form groups that don’t exceed the maximum recommended.

In order to ensure that everyone enjoys their experience, it is recommended not to go over the maximum number of players based on the scenario you choose. But, for special group prices, please visit our team building and special groups page or call us at 450-687-3888

No, your reservation ensures that you enjoy a private experience.

You can book online directly on our website by going on the Laval and Boisbriand section. You will have access to our availabilities in real time. If you have questions before booking you can give us a call at 450-687-3888.

No amount is required at the time of booking, however credit card information will still be required to complete the reservation. Payment can be made once on site. No cash payment accepted. Credit or debit card only.

If for any reason you need to cancel a reservation, please advise us as quickly as possible by phone at 450-687-3888 or by e-mail at info@immersia.ca. Your deposit will be refunded in full if you cancel your reservation within a reasonable time. A penalty for loss of opportunity will be required for not showing up for the reservation or for a cancellation less than 2 hours before the planned start time. This penalty will never exceed the cost of one general admission entry. If your group is not present 15 minutes after the start time of your activity and that we haven’t been able to get in touch with you, your booking will be automatically cancelled and the penalty will be applied. Finally, if you provide an invalid e-mail and/or phone number and we’re unable to reach you, we reserve the right to cancel the booking without warning at any moment and we will return your deposit.

Our scenarios are available in French and English. During the booking process, you will be required to indicate your language of preference for the scenario and the interaction with our team.

We are perfectly aware that being separated from your phone for one hour can be difficult, so you can go in with it. But we want to point out that your phone can ruin the immersion and the overall experience, so we strongly suggest that you leave your personal belongings in one of our lockers!

We invite you to visit our team building page. For more details, you can send us an e-mail at info@immersia.ca or call us at 450-687-3888.

Upon presentation of a valid ID, the birthday person obtains a 50% discount****

*The birthday date can be up to 7 days before or 7 days after the reservation date.

**The discount is granted for groups of 3 or more people only.

***Only one birthday discount can be applied per group even if it’s everyone’s birthday.

****Cannot be combined with any other discount

The scenario contains images of blood, gore and violence as well as moments that could be considered traumatizing for those that are more easily triggered.

Kids 11 and under will not be admitted in this scenario. For those between 12 and 15, we will allow entry only if a parent is also present in the scenario with them and fully aware of the warnings.